Shipping & Returns

Shipping Info

• All orders are shipped using DHL eCommerce unless choosing expedited shipping via FedEx (where available). The final mile carrier for delivery will typically be via postal service, but may vary by location.
• We ship all orders placed before 3 PM ET on the following business day using DHL service. Orders placed after 3 PM ET will cycle through to be processed on the following business day and shipped on the next business day after.
• During holidays or special sitewide sales events, increased order volume may cause shipping times to vary.
• When your order is shipped you will receive a confirmation email with a tracking number.
• Standard transit times
  • DHL eCommerce Domestic: 3-6 business days (delivery by USPS)
  • FedEx 2-Day: 1-2 business days for delivery (no delivery on Sunday)
  • International: 4-15 business days from receipt by the international carrier.
  • All international shipments are subject to any applicable import duties or taxes at the discretion of local customs regulatory bodies in the country of import.
  • Canadian Customers may experience significant delays due to the CUPW strike if choosing standard international shipping.
• Holiday transit times
  • Subject to carrier variances based on increased parcel traffic, processing times, and flight availability
• Noxgear is not responsible for 3rd party carrier delays but will work within our capacity to investigate and expedite delayed packages when possible.

Returns & Exchanges

All Noxgear products come with a 45-day satisfaction guarantee for returns or exchanges. If for any reason you do not wish to keep a product AND you have not damaged the product through neglect or misuse, please contact our customer support using this form.

Return Process

• You will be issued a Return Merchandise Authorization (RMA) number and return shipping instructions. You are responsible for the cost of return shipping back to us.
• For US domestic orders, upon request, Noxgear can provide a pre-paid return mailing label and deduct the shipping cost from the refunded amount.
• Once the product has been returned and verified to be in acceptable condition we will issue the refund back to the original payment method.
• Please allow up to 10 business days for this process. Refunds are only guaranteed within 45 days of the original order date. Items returned to Noxgear after this period may be subject to an additional service/restocking fee based on the condition of the item(s) received.

Exchange Process

• You will be issued a Return Merchandise Authorization (RMA) number and return shipping instructions. You are responsible for the cost of return shipping back to us for exchanges.
• If you provide a tracking number for the return shipment of an item or items being exchanged, Noxgear will make efforts to ship the exchange on the same or following business day (depending on what time the tracking information is received) to expedite this process. If a tracking number is not provided, upon receipt of the original item or items, Noxgear will schedule shipment of the exchange on the following business day.